Travel and Tourism
Travellers compare options and tend to book with whoever answers clearly first. When enquiries arrive across WhatsApp, email, social media and phone calls, often outside office hours, some wait too long for a reply, and quotes for stays and packages go unanswered.
What usually happens
- Enquiries spread across WhatsApp, email, social media and phone calls
- After-hours enquiries wait until the next working day
- Quotes for stays and packages sent without any follow-up
- No clear view of which promotions or seasons bring in bookings
How we help
- Booking and consultation enquiries captured in one list, each with an owner
- WhatsApp workflows that collect travel dates, group size and preferences, with AI-assisted replies where appropriate
- Follow-up reminders on every quote until the guest confirms or declines
- Promotions through 263 Ads, with enquiries traced back to the campaign that produced them
From first enquiry to outcome
The same five steps every time, so nothing depends on memory.
- 1A promotion, listing or referral brings in an enquiry
- 2Enquiry captured with dates, group size and requirements
- 3Availability or a quote is sent and logged
- 4Follow-up reminders run until the guest confirms or declines
- 5The confirmed booking is recorded against the same customer
What changes
Guests get a prompt, consistent first response
Fewer quotes go quiet, because the follow-up is already scheduled
You can see which promotions bring in enquiries
Products usually involved
We recommend only what your business needs. These are the products most often used in this sector.
263 Ads Zimbabwe
Advertising and customer acquisition
Visit 263 Ads(opens 263ads.co.zw in a new tab)Clickatrix Sales System
Enquiry management and sales conversion
Explore the Sales System