Travel and Tourism
Help accommodation providers, tour operators and travel businesses organise booking enquiries, consultation requests and customer follow-up.
See the travel and tourism approachEnquiry Management and AI Automation
Answer Every Enquiry, and Get It to the Right Person.
We organise how enquiries arrive from your website and WhatsApp, use AI-assisted replies for routine questions where it makes sense, and make sure each enquiry reaches someone on your team.
When You Need to Manage More Enquiries
Organise how enquiries arrive, receive responses and reach the right person in your business.
Signs you need this
- Enquiries arrive on several phones, pages and inboxes
- The same questions are answered by hand, over and over
- After-hours messages wait until the next working day
- Nobody is sure who is responsible for replying
How we approach it
- 1We map where your enquiries come from today and who handles them
- 2Website forms and WhatsApp workflows capture the details your team needs
- 3AI-assisted replies answer routine, approved questions, and hand everything else to a person
- 4Each enquiry is assigned to someone on your team, with a time to respond
- Stage 1: Attract
- Stage 2: Engage
Every enquiry captured, answered and qualified
- Stage 3: Convert
- Stage 4: Manage
What we deliver
Potential deliverables
Help businesses organise incoming enquiries and improve how they respond to potential customers. Your scope is agreed in writing before work begins, so you only pay for what you need.
Automation handles routine, approved questions. Anything else is passed to your team, and your staff stay in control of the conversation.
- Website enquiry capture
- WhatsApp communication workflows
- AI-assisted responses to common questions
- Enquiry qualification and routing
- Booking or consultation request capture
- Escalation to a team member when required
Industries
Where this is often used
We adapt the approach to your business model, customer journey and sales process.
How engagements work
From Business Challenge to Practical Implementation.
Timelines and budgets depend on the scope we agree with you.
- 1
Understand your needs
We discuss your business, your target customers and your current challenges.
- 2
Define the solution
We agree the scope, deliverables, responsibilities and commercial terms in writing.
- 3
Implement
We deliver the agreed service or system. Timelines and budgets depend on the scope.
- 4
Review and improve
We evaluate the indicators we agreed and identify practical improvements.
FAQs
Common Questions
Will an AI assistant talk to my customers unsupervised?
AI-assisted replies are limited to routine questions, using information you approve, such as opening hours, services or how to book. Anything outside that is passed to a member of your team.
Which WhatsApp setup do I need?
It depends on the workflow. We confirm the type of WhatsApp account required, and any messaging charges from WhatsApp, during the consultation, before anything is agreed.
Is this suitable for clinics?
Yes, for administrative enquiries such as hours, services and appointment requests. Workflows do not collect clinical information, and automated replies never give medical advice.
Do we have to use AI?
No. Many businesses start with better enquiry capture and routing alone. We recommend AI-assisted replies only where they would genuinely help.
Other solutions
Let's Find the Right Solution for Your Business.
Tell us what your business is trying to achieve and where you need support. We'll discuss a practical solution based on your needs.